OakTree1030

ITIL Foundation Certification Course

This class is available on campus or from anywhere through our ProximiTree Online Learning System. Click here to learn more.

  • Start Date: 12/03/18
  •         Time:  8:30AM CST
  • End Date: 12/05/18
  •        Time:  4:30PM CST
  • Course Price:$1,995
  • Audience: Information Workers
  • Portfolio: Leadership Skills
  • Related Exams:
  • Related Certifications:

Description

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Overview:

Kris Reynolds of Arrowhead Consulting will be delivering this class for our clients.  Kris is a PMP, Six Sigma Black Belt and master of all things ITIL.

Want a sneak preview of this course?  Sign up for our free online webinar October 11th, 12pm-1pm CST by clicking the link below. 
ITIL Implementation: Fact, Fiction or Fad?

About This Course

 ITIL® (Information Technology Infrastructure Library) is a world class, widely accepted approach to defining and managing IT services. The 3-day course helps individuals and organizations use technology to realize business transformation and growth.  Attendees will also gain the knowledge and participate in the experiential activities necessary to sit for the ITIL Foundation Certification exam.

Audience Profile

This course is for IT Managers and Practitioners involved in the strategy, design, implementation, and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.

Prerequisites
There are no prerequisites for this course

Course Details

 ITIL Basics

Five Lifecycles of ITIL 
1)  ITIL Service Strategy 
  • Activity: Term Matching
  • Quiz
2)   ITIL Service Design 
  • Quiz
3)   ITIL Service Transition 
  • Quiz
4)   ITIL Service Operation 
  • Quiz
  • Activity: Recap
5)    Continual Service Improvement 
  • Quiz
Bringing it all Together

Test Taking Tips

ITIL Practice Exam (40 questions)

Final Review