About This Course
ITIL® (Information Technology Infrastructure Library) is a world class, widely accepted approach to defining and managing IT services. The 3-day course helps individuals and organizations use technology to realize business transformation and growth. Attendees will also gain the knowledge and participate in the experiential activities necessary to sit for the ITIL Foundation Certification exam.
This course is for IT Managers and Practitioners involved in the strategy, design, implementation, and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.
There are no prerequisites for this course
Five Lifecycles of ITIL
1) ITIL Service Strategy
- Activity: Term Matching
2) ITIL Service Design
3) ITIL Service Transition
4) ITIL Service Operation
5) Continual Service Improvement
Bringing it all Together
Test Taking Tips
ITIL Practice Exam (40 questions)